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After 90 minutes of sleep, I headed to Heathrow with my crippled bag to catch my 8:20 flight to Athens. Of all the things to forget, I failed to check which terminal my British Airways flight was in. I knew they were in Terminal 4 or 5 but I wasn't sure which it would be. I chose 4 because it was the closer stop on the Tube but I turned out to be wrong. Unfortunately, to get to Terminal 5, I would have to back track to another station and then transfer to another train. I finally arrived at Terminal 5 at 7:15, perfect timing to check in. But the kiosk gave me an error and told me to go to "Zone A." I went to Zone A and the Queue Host (line manager) told me to go to customer service in Zone B where a single representative was trying to help a dozen people. I stood anxiously in line and watched as the minutes counted down.
It wasn't my turn until 7:50 and of course the flight had already been closed. The rep told me I should have gone to Zone A and now I had been dropped off the flight. Unlike AA which allows you to just jump on standby for another flight, British is very strict about this sort of thing. They basically assume it was your fault and cancel your ticket. Since it wasn't my fault that I had been mis-directed, they had to enact some absurd exception process.
First the rep flagged down a manager who told her to call some guy who handles this stuff. The guy didn't answer the phone so the manager escorted me to Zone A and handed me off to another guy who proceeded to call the same guy who handles this stuff who once again didn't answer. Then he called one of his friends in another department and called in a favor to get my ticket reinstated. Then, he called the first guy again, who finally answered after the phone rang for a good two minutes and had me put onto the standby list for the next flight. Then he called the second guy again to have my standby status upgraded to cleared. Then he could finally confirm a seat and check me in. It took at least 30 minutes to complete this process. I thought British Airways was supposed to have good service!
Since I had three more hours to kill, I decided to sit down for breakfast at Carluccio's, as recommended by the London Review of Breakfast. I had the colleccione which was toast with sauteed mushrooms, scrambled eggs, pancetta and roasted tomato. It was decently priced for the airport at 7£. They don't get any awards for presentation but the mushrooms and eggs were tasty. The toast was a bit tough, the pancetta was salty but not that flavorful (would have preferred American bacon) and the tomato was good but not roasted enough. But those were all minor gripes and I was pretty pleased with my breakfast.
I also ordered a coffee drink called Bicerin. It is a traditional Torino drink of espresso, Florentine drinking chocolate and cream that you mix together as you please. The drinking chocolate was pretty thick like a soft ganache and if I had let it cool more it would have been pretty solid. It was also a pretty cocoa intensive and not very sweet. That was mixed with the espresso and about half of the cream. I considered adding more sugar but thought I should probably enjoy it as it was served. I thought it was extremely tasty, though not very healthy.
I then proceeded through security where they have a nice automated tray return system so that trays are automatically moved back to the front of the line instead of having to wait for some non-observant TSA rep to realize there's a backup caused by a lack of trays. Then in my search for a power outlet for my laptop, I ended up at Starbucks and bought a yogurt so I could sit and mooch their electricity.
Starbucks has much nicer food products in Europe. Their yogurts and granola all looked excellent and had extra seeds mixed in for added fiber and nutrition. I chose a Greek yogurt with granola and honey and was wowed by how thick, rich and tangy the yogurt was. Mixed with the granola, sunflower seeds and honey, this was a delicious yogurt mix.
After losing track of time and almost missing my new flight to Athens, I finally settled in my flight. The British Air 757 I was on seemed nicer and roomier than any American 757s. I think I had one or maybe even two inches of extra seat width and I suspect that American planes have eight seats crammed in a row instead of the seven on this plane. I'll have to check SeatGuru to see.
To my surprise, breakfast was served on this flight and it wasn't a crummy continental breakfast (pun intended here too); it was a hot fish pie. I don't particularly like the sounds of fish pie on an airline because it makes me think of the movie Airplane. But this fish pie (cod and salmon) was very good. The sauce was tasty and there were big chunks of fish coated with panko crumbs (the one negative being that the panko wasn't crispy). The caesar salad, while simple, was good thanks to the tasty croutons and substantial parmaggiano shavings. The bread rolls, which were a wheat and white baked together, were pretty good. And the rice pudding was decent though it was basically standard strawberry sauce mixed into plain rice pudding. I guess that's the one place that British Air has good service.
I finally landed in Athens and found customs and immigration to be very easy. There was no form to fill out and it looked like any valid passport gained instant access to the country. There wasn't anyone in customs either, you just walked out from the baggage claim to the oustide world. I lugged my crippled bag to the Metro which was thankfully still open (it was supposed to be closed for construction but contractor issues have already postponed the start date which was originally April).
I arrived at my station and using my compass quickly determined which direction to head to find my hotel. I walked for 10 minutes but couldn't find it. The address, 115 didn't seem to exist. I walked back and forth for another 10 minutes until finally walking into a Peugeot dealer to ask for directions. Turns out that the numbers on one side of a street don't necessarily line up with the other side so even though I was at 110-120 on the north side, 115 on the south side was another 10 minutes farther down the road.
Then I had to find a pedestrian underpass to get to the other side and I found the sign but not the underpass. I spent another 5 minutes looking for that until I walked into a Citroen dealer and asked for help. Turns out the underpass was about 100 more meters past the sign. 10 minutes later I was across the street at the Marriott and I was soaked with sweat from dragging my stupid cheap-ass bag back and forth and up and down curbs because Greek drivers don't care if their parked cars block the cross walks (if there happens to be one at a particular street intersection) or fire hydrants for that matter. I finally got into my hotel room at 7:30 and decided to scrap my plans to go to the happening night spot for dinner and try to get some sleep.
9/29 pictures are here.
Posted 10/01/2008 06:41 AM in Food, Greece, Ramblings, Restaurants, Reviews, Travel, United Kingdom | Total Comments: (1)
Link To This Blargh
sorry about your luggage...although your travel adventures so far are very entertaining...
Submitted by caroline on 10/01/2008 09:42 AM