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W New York - Union Square Review
3/5 201 Park Avenue South
New York, New York 10003
(212) 253-9119
Rating: Chopsticks of Indifference
Facilities live up to SPG Cat 6 rating but service lacks polish and valet parking is poor
This was my first hotel in NYC and I expected a big silver W in front like they have in some locations so I drove right by the hotel. I had to circle the block once before I saw the W flag a few stories up. Service wasn't quite what I expected from a SPG Category 6 hotel, though I did arrive at 3AM so I can't fault that. The only way to tell who the employees were was from a small W pin they wore. The valet assumed I was already checked in, but I was not and he had to get the attendant for me. The systems were down at that time and they couldnít merge my two reservations so after 2 nights I had to get my key re-coded. The one time I went to the concierge to get a map, there was no-one in sight so I just used Google Maps on my phone.

In typical W fashion, the lobby is dark. The double sided elevators open into a similarly dark hallway leading to the rooms. My room has typical dark and modern W styling but nice big windows to let in lots of natural light. The room was clean and the W bed was super comfy. The bathroom was nice, though a tad small with the shower door hitting the sink. My one complaint was that the A/C was a little off. THe room was nice and cool but it felt clammy and humid. I like the Bliss toiletries so I kept them as I canít stand the ginger stuff that I get at the Marriott I'm currently staying at in Hartford.

And now for parking... First, valet service is a whopping $55 per night, plus tax. When you call for your car they say 10-15 minutes, but I never waited less than 20 minutes. When I checked out, they hadn't billed me and correcting that took a long 10 minutes. Due to my dual-reservation problem they also mixed up the valet tickets and brought me a black Hyundai Sonata (I had a Grey Elantra). 15 minutes later they showed up with a Silver Hyundai Accent, saying it was the only other Hyundai they had. The bellman told me to go to the garage so after the valet shoved a bunch of someone's stuff in the Accent out of the way, I rode in awkward silence with the valet to the garage where I had to find my own car. When that was finally cleared up, I was 45 minutes late leaving the city to go to work.

Overall, I think the W in Union Square is a good hotel with nice rooms. Their service could use some polish and I guess that people who are paying big bucks may expect more but as a business traveler I'm ok with that. I would recommend this hotel if you don't have a car, however, if you do have a car, you may want to find a garage and park it yourself
Posted 08/10/2009 07:03 AM in Cars, New York, Reviews, Travel | Total Comments: (8)
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